Our Return Policy:  Please contact us for a return authorization number and receiving address before returning an item. Merchandise can only be returned if it is damaged in transit or defective and must be returned within 14 days of receipt in the exact same condition it was received. Film must be sealed and unopened if returned. All shipping and handling charges for returned items to and from destination are the responsibility of the buyer and are not refundable.  There is a 20% restocking fee on all returned merchandise. Special orders are not refundable.  If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned with a trackable number.  For orders below $75 we recommend USPS Delivery Confirmation (available in the U.S only). If a return doesn't arrive and you don't use a trackable method, Film Forever cannot guarantee a refund.  

U.S. Shipping:  Film Forever charges a flat rate of $12.00 for shipping on orders up to $100.  Orders exceeding $100 will receive FREE SHIPPING. Special orders for items not listed on our website are also exempt from shipping charges.  (Due to special postal restrictions Free Shipping is also not available when ordering Film Forever MPE Film Cleaner regardless of order size.) 

International Shipping:  Film Forever charges a flat rate of $60.00 to international destinations outside of the U.S.  Beginning August 1, 2018, Film Forever will also no longer offer free shipping for International Orders regardless of any size or amount.  Film Forever also does not ship Film Projectors, Film Forever Film Cleaner, Kodak Molecular Sieves and/or Kodak Film Cement outside of the U.S. due to international mailing restrictions. Upon ordering from our website, if you do not see your country listed or your order cannot be processed, it means Film Forever currently does not ship to your location.  All international destinations are subject to change without notice.  Contact  customersupport@filmforevermpe.com for any questions you may have about our current shipping policy to certain worldwide destinations.