Our Return Policy: Please contact us for a return authorization number and receiving address before returning an item. Merchandise can only be returned if it is damaged in transit or defective and must be returned within 14 days of receipt in the exact same condition it was received. Film must be sealed and unopened if returned. All shipping and handling charges for returned items to and from destination are the responsibility of the buyer and are not refundable. There is a 20% restocking fee on all returned merchandise. Special orders are not refundable. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned with a trackable number. For orders below $75 we recommend USPS Delivery Confirmation (available in the U.S only). If a return doesn't arrive and you don't use a trackable method, Film Forever cannot guarantee a refund.
U.S. Shipping: Film Forever charges a flat rate of $12.00 for shipping on orders up to $100. Orders exceeding $100 will receive FREE SHIPPING. (Due to special postal restrictions Free Shipping is not available when ordering Vitafilm or Film Forever MPE Film Cleaner regardless of order size.)
International Shipping: Film Forever charges a flat rate of $50.00 for shipping on orders up to $1,000 to international destinations outside of the U.S. Orders exceeding $1,000 will receive FREE SHIPPING. Film Forever does not Ship or offer Free Shipping for Film Projectors, Vitafilm, Kodak Molecular Sieves and Kodak Film Cement outside of the U.S.
Currently, we do not ship to the following international destinations*:
Afghanistan, Algeria, Angola, Belarus, Burma, Cameroon, Chad, China, Congo, Cuba, Egypt, Ethiopia, Fiji, Iraq, Iran, Ivory Coast, Kenya, Laos, Lebanon, Libya, Nigeria, North Korea, Pakistan, Rwanda, Russia, Senegal, Somalia, Sudan, Syria, Tunisia, Uganda, Venezuela, Vietnam, Yemen.
* Restricted international destinations are subject to change without notice.